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FAQs

ABOUT MY ORDER

FEMOIRA AIMS TO PROVIDE BEST PERSONAL BEAUTY EXPERIENCE TO YOU.

 

·       When will I receive my order?

Your products are made-to-order. Once your order is received, it will take 3-5 business days to process and make your products. It can take between 2-10 business days to arrive. 

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

 

·       If I am not satisfied with the products, can I request for return or refund?

Please refer to Return and Refund policy.

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ABOUT DELIVERY

WE SHIP ALL OUR PRODUCTS FOR FREE IN THE WEST MALAYSIA.

 

·       Why can’t I receive my products on the expected date?

Sometimes, things may not be as smooth as expected, uncontrollable circumstances such as weather or accidents may delay the shipment. We appreciate your kind understanding.

·       How can I track my order?

You may track your order at here.

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ABOUT PRODUCTS

OUR PRODUCTS ARE CURATED WITH 100% NATURAL INGREDIENTS 

 

·       What ingredients are in your products?

FEMOIRA offers 100% natural ingredients that are food grade standard. Crafted with exceptional purity, our formulas combine nourishing and moisturizing ingredients from earth and sea. Rich in aloe, agar and other beneficial botanicals, our luxurious collection delivers a natural, glowing finish.

We formulate without Parabens, Mineral Oil, Phthalates, Triclosan, Sodium Lauryl Sulfate, Petroleum, Talc, and Gluten.

To know more, you may refer to Our Ingredients page.

·       What is the shelf life of your products?

You may notice the Sweet Almond Oil and Tocopherol (Vitamin E) ingredients in our creme and lip products. Because we do not use synthetic preservative in our products, these two natural ingredients lend a hand in keeping our products fresh for you!

The shelf life of our products after production is up to 1 year, if kept properly . However, it is still depends on how you caring about the product. Our creme based products may begin to dry out and powders may encounter humidity. Once 1 year is up, we encourage you to hit refresh on your makeup arsenal.

·       Would the products’ colour differ from website display?

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your monitor's display of any colour will be accurate.

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