FAQ

1. When will I receive my order?

Your products are made-to-order so it might take longer time to arrive. Once our team start to process your order, you will receive an email notification. From there, the delivery within West Malaysia will take around 4-6 business days, East Malaysia delivery will take around 7-10 business day, and international delivery will take around 15-20 business days, include crafting and packing timing. Our team will produce the order accordingly based on a first-come-first-served basis.

*All orders will be processed on the next business day after payment.

2. If I am not satisfied with the products, can I request for return or refund?

Please refer to Return and Refund policy.

3. Can I amend/cancel my order after I’ve placed it?

If you change your mind, we will be glad if you reach out to us within the first 12 hours so that we won’t process your order. You can cancel or edit your order by emailing us at info@femoira.com or through Facebook Messenger (provided your order is not processed yet)

OUR PRODUCTS ARE CURATED WITH 100% NATURAL INGREDIENTS 

1. What ingredients are in your products?

FEMOIRA offers 100% natural ingredients that are food grade standard. Crafted with exceptional purity, our formulas combine nourishing and moisturising ingredients from earth and sea. Rich in aloe, agar and other beneficial botanicals, our luxurious collection delivers a natural, glowing finish.

We formulate without Parabens, Mineral Oil, Phthalates, Triclosan, Sodium Lauryl Sulfate, Petroleum, Talc, and Gluten.

To know more, you may refer to Our Ingredients page.

2. What is the shelf life of your products?

You may notice the Sweet Almond Oil and Tocopherol (Vitamin E) ingredients in our creme and lip products. Because we do not use synthetic preservative in our products, these two natural ingredients lend a hand in keeping our products fresh for you!

The shelf life of our products after production is up to 1 year, if kept properly. However, it is still depends on how you are taking care for the product. Our creme based products may begin to dry out and powders may encounter humidity. Once 1 year is up, we encourage you to hit refresh on your makeup arsenal.

3. Would the products’ colour differ from website display?

We have made every effort to display the colours and images of our products as accurate as possible that appear at the store. We cannot guarantee your monitor's display of any colour will be accurate.

FREE SHIPPING WITHIN MALAYSIA FOR PURCHASE ABOVE RM100.

1. Where do you deliver to?

Anywhere, we provide Domestic (Malaysia) and International shipment for all our products. Please refer below for the charges.

West Malaysia: RM6

East Malaysia: RM10

Singapore: RM40

Worldwide: RM80

2. How long does delivery take?

Your products are made-to-order so it might take longer time to arrive. Once our team start to process your order, you will receive an email notification. From there, the delivery within West Malaysia will take around 4-6 business days, East Malaysia delivery will take around 7-10 business day, and international delivery will take around 15-20 business days, include crafting and packing timing. Our team will produce the order accordingly based on a first-come-first-served basis.

*All orders will be processed on the next business day after payment.

3. Why can’t I receive my products on the expected date?

Sometimes, things may not be as smooth as expected, uncontrollable circumstances such as bad weather or accidents may delay the shipment. We appreciate your kind understanding.

4. How can I track my order?

You may track your order here.

5. Will my parcel be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

1. What are the payment methods available?

We accept PayPal (Visa and Mastercard debit/credit cards) and Billplz (all major domestic online banking).

Credit/Debit/PayPal

Payments through debit/credit cards (Visa and Mastercard only) are verified and done by Paypal to avoid any fraudulent activities. For payments with debit/credit card, please select "Card & Wallet" and choose PayPal. Select Pay with a "Bank Account or Credit Card"once you directed to PayPal Login page. If you wish to proceed to pay with your PayPal account, please sign in and pay as you would with other sites.

Online Transfer (Billplz)

You can process a payment transfer (via online banking) to our account by selecting Billplz during check-out. No extra charges will be imposed via this payment as we have absorbed the necessary fees for customers that pays via this method.

2. Why did PayPal charge me 1 USD?

PayPal may charge a card a temporary $1.00 amount whenever card information is added, edited, updated, or changed. This is an important security feature that is an industry standard for online processing because it allows us to verify that you are the account holder of the card and that the card information is correct. This is commonly referred to as a "pre-authorization."

However, this charge is only temporary and will never be permanently claimed by PayPal. While each card issuer may vary, the $1.00 will be returned to your card balance. It is not permanent.